Our 90-Day Pet Food Guarantee

At Sam’s Cats and Dogs, we know pets can be particular. That’s why we offer a 90-day happiness guarantee on all pet food and treats. If your pet doesn’t enjoy a product, we’ll gladly provide a full refund or help you find something new to try.

To begin a return, please visit any of our locations with the following:

• Phone number (if you purchased with a store account) or your original receipt

• and the original packaging of the product with the lot code, date code, and UPC

When open bags of dry food or treats are returned to any of our stores, we make sure they don’t go to waste. If the return isn’t due to illness caused by the food, we proudly donate the food to local shelters and pet organizations—supporting animals across our community.

Didn't purchase from Sam's? If you bought your pet food elsewhere, you can still make a difference! We gladly accept donations of both opened and unopened bags, toys, treats, and gently used accessories, at our Monroe and Everett, WA, locations. All food is shared with our community partners to help pets in need.